Last Updated: 2/28/2026

At Y Printing, we are committed to providing high-quality custom apparel and professional-grade printing equipment. Because we serve two distinct communities—those who need products and those who make them—our return policy is divided into two sections.

Please review the policy that applies to your order type:

Section A: Custom Printing Services (For Clients ordering finished apparel)
Section B: Equipment & Supplies (For Entrepreneurs purchasing printers, heat presses, and materials)

Section A: Custom Printing Services (DTF, Sublimation, & Apparel)

Since all of our printing services are made-to-order specifically for you, we generally cannot accept returns or exchanges for change of mind, incorrect sizing choices, or color discrepancies due to monitor settings.

1. Returns & Exchanges
Due to the custom nature of our products, all sales for custom-printed apparel and goods are final. We do not offer refunds or exchanges for customer errors (e.g., selecting the wrong size, shirt color, or submitting incorrect artwork).

2. Damages, Defects, and Errors
We take great pride in our quality control. If we made a mistake (e.g., the wrong design was printed, the wrong shirt was used) or if your item arrived with a manufacturing defect (e.g., poor print quality, holes, stains), we will make it right.

Reporting Window: You must inspect your order immediately upon receipt and notify us within 1-2 days of delivery.
Resolution: If the error is on our end, we will provide a replacement or a full refund (including shipping costs) at no charge to you.
How to Report: Please email sales@yprinting.com with your Order Number and a clear photo of the issue.

3. Sizing & Fit
Sizing can vary between brands. Please refer to our size charts before placing your order. We are not responsible for fit issues arising from customer size selection.

Section B: Equipment & Supplies (Printers, Heat Presses, Film, Inks)

This section applies to purchases of hardware (printers, heat presses) and consumables (inks, films, blanks). These items are shipped from our warehouse in new condition.

1. Returns for Change of Mind
You may return new and unopened equipment and supplies within 7 days of delivery for a refund, subject to the following conditions:

Restocking Fee: A 10% restocking fee will be deducted from your refund to cover processing and inspection.
Return Shipping: The customer is responsible for the cost of return shipping.
Condition: Items must be in their original packaging, unused, and in resalable condition. Opened rolls of vinyl, film, or emptied ink cartridges are not eligible for return.

2. Defective Equipment (Warranty)
We sell professional-grade equipment designed to last. If your printer or heat press arrives damaged or develops a mechanical issue within the warranty period, please contact us immediately.

Warranty Period: [1 Year on Printers and on Heat Presses] (Standard manufacturer warranty applies).
DOA (Dead on Arrival): If your equipment arrives damaged or fails within the first 7 days, please contact us immediately for a replacement or repair instructions.
Ink & Consumables: Due to the chemical nature of inks, toner, and adhesives, we cannot accept returns on opened consumables for health and safety reasons unless they are defective.

3. How to Initiate an Equipment Return
To start a return for hardware, please contact our support team at sales@yprinting.com with your Order Number and a description of the issue. We may require photos or videos to troubleshoot the problem before authorizing a return.

General Return Instructions

How to Start a Return:
To be eligible for a return, you must request a Return Merchandise Authorization (RMA) number first. Returns sent to us without prior authorization will be rejected.

Contact us at sales@yprinting.com
Provide your order number, the item you wish to return, and the reason for the return.
We will provide you with the return shipping address and instructions.

Refund Processing:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original payment method, minus any applicable restocking fees.

Shipping Address for Returns:
Y Printing Textile Machine
Attn: Returns RMA #
1486 Hamlin Avenue
St. Cloud, FL 34771

Need Help?

We are here to support your printing journey. If you have any questions about this policy or need assistance with a product issue, please contact us.

Email: sales@yprinting.com
Phone: 407-232-0589
Hours: (Mon-Fri 8am-6pm) (Sat 8am-1pm) (Sun CLOSED)